Privacy Policy

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you place an order, create an account, subscribe to our communications, or contact us, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order history
• Any information voluntarily provided through contact forms or customer support inquiries

Transaction Information

When you make a purchase, we may collect:

• Order details
• Payment transaction status
• Purchase history

Please note that we do not store your full credit card or banking information on our servers. Payment information is processed securely by our payment service providers.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Arrange product delivery
• Communicate order updates
• Respond to customer enquiries
• Provide customer support
• Improve website performance and user experience
• Detect fraudulent or unauthorized activities
• Comply with legal obligations

Where permitted by law, we may also use your information to send promotional communications. You may opt out of such communications at any time.

3. WooCommerce and Order Data

Our online store is powered by WooCommerce. When you place an order, WooCommerce stores information such as:

• Products purchased
• Billing information
• Shipping information
• Transaction records

This information is retained for accounting, tax, legal, and customer service purposes.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies may be used to:

• Maintain shopping cart functionality
• Remember user preferences
• Keep users logged into their accounts
• Improve website performance
• Analyze website traffic and usage

Most web browsers allow you to control or disable cookies through browser settings. However, disabling cookies may affect certain website features.

5. Third-Party Services

We may share limited personal information with trusted third-party service providers solely for the purpose of operating our business and fulfilling orders. These may include:

• Payment Service Providers: Payment providers may process payment transactions securely on our behalf.
• Shipping and Courier Providers: Shipping information may be shared with courier companies to facilitate delivery of your order.
• Website Hosting Providers: Our website may be hosted by third-party service providers who process data as part of providing website infrastructure and security services.
• Analytics Services: We may use website analytics tools to understand website traffic, user behaviour, and site performance. These services may collect information such as device type, browser type, pages visited, referring websites, and general geographic location.

6. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders
• Provide customer support
• Meet legal, tax, and accounting obligations
• Resolve disputes
• Enforce our policies

When personal information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request withdrawal of consent for marketing communications
• Request deletion of personal information where legally permissible

To exercise any of these rights, please contact us using the information below.

9. Personal Data Protection Act (PDPA)

We are committed to handling personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable privacy laws.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of those websites separately.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with the revised “Last Updated” date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Email: enquiry@schwenhan.com
WhatsApp / Call: +6010-392 8662
Business Name: Earth Life Solution®
Response Time: Within 1–3 business days