Delivery & Shipping Information

We are committed to delivering your order as quickly and safely as possible. Please review the information below regarding our shipping rates, delivery timelines, and shipping policies.

1. Shipping Coverage

We currently ship only within Peninsular Malaysia. At this time, we do not offer delivery to:

• Sabah
• Sarawak
• Labuan

We apologise for any inconvenience and hope to expand our delivery coverage in the future.

2. Shipping Charges

Free shipping is automatically applied at checkout for eligible orders.

3. Order Processing Time

• Orders are typically processed within 1 to 2 business days after payment has been successfully received and verified.
• Orders placed during weekends or public holidays will be processed on the next business day.

4. Estimated Delivery Time

• Total delivery time may vary depending on courier service availability and destination.
• Please note that delivery timelines are estimates and are not guaranteed.

5. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation containing your tracking number via email or other available communication channels.
• Customers may track their parcel directly through the courier’s tracking system.

6. Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

• Public holidays
• Peak shopping periods
• Weather conditions
• Courier operational issues
• Other circumstances beyond our control

We appreciate your patience and understanding should such delays occur.

7. Shipping Address Accuracy

• Customers are responsible for providing complete and accurate shipping information during checkout.
• We are not responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers.

8. Failed Delivery Attempts

If a parcel is returned to us due to:

• Incorrect shipping address
• Recipient unavailable after multiple delivery attempts
• Refusal to accept delivery

Additional shipping charges may be required before the order can be re-shipped.

9. Damaged Parcels

If your order arrives visibly damaged, please contact us within 3 days of receiving the parcel and provide:

• Your order number
• Photographs of the parcel packaging
• Photographs of the damaged item(s)

We will investigate and assist you in accordance with our Return & Refund Policy.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Service team:

Email: enquiry@schwenhan.com
WhatsApp / Call: +6010-392 8662

We will be happy to assist you.