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Terms & Conditions

Last Revised: June 8, 2026

1. Introduction

Welcome to Earth Life SolutionĀ® (“we”, “us”, “our”).

By accessing or using our website and/or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

These Terms govern your use of our website and all purchases made through our online store.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding contract
  • All information provided is accurate and complete
  • You are authorized to use the payment method provided

3. Products and Information Accuracy

We aim to ensure all product descriptions, images, pricing, and availability are accurate.

However:

  • Product images are for illustration purposes only
  • Colours may vary due to screen display differences
  • Product availability may change without prior notice
  • We reserve the right to discontinue any product at any time

4. Pricing

All prices are stated in Malaysian Ringgit (RM).

We reserve the right to change prices at any time without prior notice.

In the event of pricing errors, we reserve the right to:

  • Correct the error
  • Cancel the affected order
  • Refund any payment received for cancelled orders

5. Orders

Order placement does not constitute acceptance.

We reserve the right to:

  • Accept or reject any order
  • Cancel orders suspected of fraud or misuse
  • Limit quantities per customer
  • Refuse service where necessary

If an order is cancelled after payment, a full refund will be issued via the original payment method.

5A. Order Restrictions & Fair Usage Policy

To ensure fair and sustainable access for all customers, we monitor purchasing activity.

We reserve the right to refuse, suspend, limit, or cancel any order where we reasonably believe that:

  • False, incomplete, or misleading information is used
  • Orders are placed to manipulate promotions, free shipping, or discount systems
  • Multiple orders are placed to bypass promotional limits
  • Purchases are intended for unauthorized resale or bulk redistribution
  • Fraud, chargeback risk, or payment abuse is suspected
  • There is repeated cancellation or disruption of orders without valid reason
  • There is abusive, threatening, or inappropriate communication towards our team

We also reserve the right to restrict or permanently block future transactions where necessary.

6. Payment

We accept payment methods shown at checkout.

Payment must be completed before orders are processed.

We do not store full credit/debit card details. All payments are processed securely by third-party payment providers.

7. Shipping and Delivery

Shipping rates, coverage, and delivery timelines are outlined in our Delivery & Shipping Information page.

We currently deliver only within Peninsular Malaysia.

Orders placed with delivery addresses in Sabah, Sarawak, or Labuan may be cancelled and refunded.

Delivery times are estimates only and may be affected by courier delays, weather, public holidays, or other external factors.

Risk of loss transfers to the customer upon successful delivery.

8. Returns and Refunds

All returns and refunds are governed by our Return & Refund Policy.

Customers are advised to review the policy before making a purchase.

9. Promotions and Discounts

Promotions, discount codes, vouchers, and free shipping campaigns are subject to conditions.

Unless otherwise stated:

  • Promotions are non-transferable and non-exchangeable for cash
  • Only one promotion may be used per order
  • Promotions cannot be applied to past orders
  • We reserve the right to modify or withdraw promotions at any time

We may cancel promotional benefits if misuse or abuse is detected.

9A. Promotional Abuse Policy

We reserve the right to cancel or reverse promotional benefits where we determine that:

  • Discount codes are used in unauthorized or unintended ways
  • Multiple accounts are created to obtain repeated benefits
  • Orders are split to exploit free shipping thresholds or promotions
  • Any manipulation of promotional systems is detected

10. Customer Accounts

If accounts are available:

  • You are responsible for maintaining account confidentiality
  • You must notify us of unauthorized access immediately
  • We may suspend or terminate accounts suspected of misuse

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos and branding
  • Product descriptions
  • Images and graphics
  • Website design and layout

is owned by or licensed to Earth Life SolutionĀ®.

No content may be copied or reused without written permission.

12. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access to systems
  • Upload malicious code or interfere with website functionality
  • Provide false or misleading information

13. Right to Refuse Service

We reserve the right to refuse service, cancel orders, or terminate access to our website at our sole discretion where necessary to:

  • Protect our business operations
  • Prevent fraud or abuse
  • Ensure fair usage of our services
  • Maintain system integrity and customer safety

14. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the value of the order in question

Nothing in these Terms excludes rights that cannot be excluded under Malaysian law.

15. Indemnity

You agree to indemnify and hold harmless Earth Life SolutionĀ®, its directors, employees, and partners from any claims, losses, liabilities, or expenses arising from:

  • Your breach of these Terms
  • Your misuse of the website
  • Your violation of applicable laws

16. Force Majeure

We are not liable for delays or failure caused by events beyond our control, including:

  • Natural disasters
  • Floods or fires
  • Pandemics
  • Government actions
  • Courier disruptions
  • Power or system failures

17. Privacy

Your use of this website is also governed by our Privacy Policy.

18. Changes to Terms

We may update these Terms & Conditions at any time.

Changes take effect immediately upon posting on the website.

Continued use of the website indicates acceptance of the updated Terms.

19. Governing Law

These Terms shall be governed by the laws of Malaysia.

Any disputes shall fall under the jurisdiction of Malaysian courts.

20. Contact Us

If you have any questions regarding these Terms & Conditions, you may contact us:

Business Name: Earth Life SolutionĀ®
Email: enquiry@schwenhan.com
WhatsApp / Call: +6010-392 8662
Response Time: Within 1ā€“3 business days